Texts and calls, from the conversation.
Draft the SMS, check the delivery, review the call. Cedric proposes each send in Twilio and waits for your yes.
$50 in free credits when you sign up. No card needed.
- Twilio is where the texts and calls go out, and the question that follows is always whether they arrived.
- Cedric drafts SMS, MMS and WhatsApp messages to one or many recipients, and reports the delivery status and history afterwards.
- Call logs, durations, outcomes and the recordings or transcripts behind them can be reviewed in the thread.
- It can search for and buy local, toll-free or mobile numbers, change where an owned number routes, and check balance and usage.
- Every message, call and number purchase costs money, so each one waits for your yes.
What can a Twilio AI agent do?
Most of what a team wants from Twilio is to send something and know it landed. A Twilio AI agent does both from the conversation. Cedric drafts SMS, MMS and WhatsApp messages to one recipient or a list, and after a send it looks up the delivery status and the full history of sent and received messages, so "did the reminder go out" gets an answer with timestamps rather than a guess.
Calls work the same way. Cedric can place an outbound phone call that plays a recorded or spoken message, and it reviews call logs with durations and outcomes, plus the recordings or transcripts where they exist. It also handles the numbers themselves: searching for available local, toll-free or mobile numbers and buying one, updating the settings on an owned number such as where incoming calls and texts are routed, and looking up any number's carrier, type and formatting validity before a message goes to it.
For the account, Cedric checks the balance, pulls usage records and manages subaccounts, which is how an operations assistant can answer "what did we spend on SMS this month" without anyone logging in. Sending is subject to per-second limits, and carrier and regulatory registration rules apply to every message; the connection cannot bypass them, so an unregistered sender stays unregistered.
The appointment reminder
Twelve texts drafted, one number flagged, one yes.
Samuel Achebe9:14 AM
@Cedric send tomorrow's 12 appointment reminders from the clinic number, same wording as last week, and tell me if any of the numbers look wrong.
CedricAPP9:15 AM
Drafted 12 SMS from +1 415 555 0140, the text from 26 August with each patient's name and time filled in. Number check: 11 valid mobile numbers; one, for R. Okoro, is a landline and will not receive SMS, so it is left out with a note for you. Estimated cost USD 0.10 per message. Last week's batch: 12 sent, 12 delivered, none failed.
Sent
SMS, MMS and WhatsApp messages to one person or a list, drafted with the details filled in, sent on your yes.
Checked
Delivery status and message history, call logs with durations and outcomes, recordings and transcripts, a number's carrier and validity.
Managed
Numbers searched and bought, routing on owned numbers changed, balance and usage records pulled, subaccounts kept in order.
Connect Twilio in a minute
No setup project, no workflow builder, no field mapping. The flow is the same for every tool Cedric connects to.
- 01
Install Cedric where your team talks
One click. It joins your Slack like any other member, and everyone shares the same Cedric.
- 02
Connect Twilio from the dashboard
Open the Integrations page and sign in with Twilio on its own screen. Cedric never sees or stores your password, and you can revoke the connection in one click at any time.
A fresh connection can look but not touch: read-only until you say otherwise.
- 03
Ask in plain words
Back in the channel, try it: "did yesterday's reminder texts all get delivered?". You describe the outcome; Cedric picks the Twilio actions the ask needs. There is nothing to configure.
Connect for the whole workspace so the team shares it, or keep the connection personal. Two accounts are fine too; each gets a short name.
- 04
Let it become routine
Schedule the recurring version of the ask, and let Cedric fold Twilio into bigger jobs that cross your other tools. Anything that would leave your workspace still comes back as a preview to approve first.
Better in company
A booking in Google Calendar has a phone number on it; Cedric can draft the reminder text for tomorrow's appointments from the calendar and send it through Twilio on your yes. Deals in HubSpot or Salesforce supply the contact, and the sent message can be logged back on the record.
Delivery counts and monthly usage read well in the Google Sheets tab that tracks the rest of the numbers, and a failed-delivery list can turn into an email through Gmail to the people who did not get the text.
Where the limits are
Twilio is a catalog connection, not a built-in playbook. Cedric works from what the Twilio connection can read and do; ask in plain words and it says what it can reach there, and what it cannot.
Every send costs money. Messages, calls and number purchases are proposed with the recipient list and an estimated cost, and run only on your yes. Nothing is sent to a list on a hunch.
Carrier and regulatory rules still apply. Sending is subject to per-second limits and to the registration rules carriers and regulators impose; the connection cannot bypass them, and an unregistered sender gets the same result it would in the console.
Cedric sees what the Twilio connection grants and nothing more. Access is scoped, logged, and revocable from the dashboard, effective immediately.
Nothing sends itself. An email, a post, a change to a record: anything with consequences comes back as a preview for a human yes. That is the design, not a beta caveat.
FAQ
Yes. Twilio is one of the 3,200+ apps in Cedric's catalog: connect it once from the dashboard, on Twilio's own sign-in screen, and ask in plain words. There is no built-in playbook for it, so Cedric works from what the connection can read and do, and tells you when something is out of reach.
Yes. It drafts the message once with each recipient's details filled in, checks the numbers for validity and type, shows the list and the estimated cost, and sends only after you approve. Per-second sending limits apply to a large batch.
It can review call logs with durations and outcomes and read the recordings or transcripts Twilio holds for a finished call, when recording was on. It does not join a live call.
Connect it for the whole workspace and everyone shares it, with one person authorising once. A connection you would rather not share, a personal inbox for instance, can stay personal to you.
Yes, and it starts that way: a fresh connection can look but not touch until you say otherwise. Even with write access granted, anything that changes or sends waits for an approval.
Every workspace starts with $50 in credits, free, no card. Each task consumes credits in proportion to the work involved. See pricing for the plans.
Connect Twilio in a minute.
Ask whether yesterday's texts were delivered, then see the next batch it drafts.
100K credits ($50) on sign up. No card needed.