Zendesk, from the conversation.
Ask for the queue, read the ticket, draft the reply. Cedric proposes the answer in Zendesk and waits for your yes.
100K credits ($50) on sign up. No card needed.
- Zendesk holds every customer conversation, and the usual question is which tickets need eyes now.
- Ask in plain words: tickets by keyword, status, requester, assignee, tag or date, with the full history including internal notes.
- Cedric drafts the public reply or adds an internal comment, and can link the help center article that answers the question.
- Status, priority, type, assignee, group, tags and custom fields can be updated, and a ticket filed on a customer's behalf.
- Public replies, closing tickets and bulk updates change what customers see, so each one waits for your yes.
What can a Zendesk AI agent do?
Most of what a support lead wants from Zendesk is a view: what is open for this account, what has waited longest, what came in tagged billing today. A Zendesk AI agent answers from the conversation. Cedric searches tickets by keyword, status, requester, assignee, tag or date, reads a ticket's full history including public replies and internal notes, and pulls summary views of the queues and the satisfaction ratings behind them for a report.
Answering is the other half. Cedric drafts a public reply to the customer or a private internal comment for the team, and he can browse and search the help center to find the article that answers the question and link it in the reply. He updates the ticket alongside: status, priority, type, assignee, group, tags or a custom field. Every reply is proposed before it goes out, which is what lets an operations assistant work a queue that customers are reading.
He works with the people behind the tickets too. Cedric creates a new ticket on a customer's behalf with a subject, description, priority and tags when a request arrives somewhere else, and looks up and updates customer and organization records, including contact details and notes. Heavy searching or listing can hit Zendesk's request limits, so a very large query is paged rather than pulled in one go.
The account check
Three open tickets, one answer drafted, one yes.
Rafael Mendes9:14 AM
@Cedric what's still open for Brightwater Dental, and answer their latest one about the export. Point them at the CSV article.
CedricAPP9:15 AM
Brightwater Dental has 3 open tickets: #4821 export fails on large date ranges (open, high, assigned to Lena), #4790 invoice copy (pending), #4655 seat change (on hold). Draft public reply on #4821: the export cap is 90 days per file, with a link to "Exporting to CSV" from the help center, and a note that Lena is on the larger-range fix. Proposed alongside: tag #4821 export-cap and set it to pending.
Looked up
Tickets by keyword, status, requester, assignee, tag or date, with the full conversation and the internal notes behind it.
Answered
A public reply or a private comment, with the right help center article linked: drafted first, sent on your yes.
Updated
Status, priority, type, assignee, group, tags and custom fields on a ticket, and the customer or organization record behind it.
Connect Zendesk in a minute
No setup project, no workflow builder, no field mapping. The flow is the same for every tool Cedric connects to.
- 01
Install Cedric where your team talks
One click. He joins your Slack like any other member, and everyone shares the same Cedric.
- 02
Connect Zendesk from the dashboard
Open the Integrations page, pick Zendesk and sign in on its own sign-in screen. Cedric never sees or stores your password, and you can revoke the connection in one click at any time.
Pick Read-only when you connect if you only want him reading. You can switch it later.
- 03
Ask in plain words
Back in the channel, try it: "which tickets are still open for our top accounts?" You describe the outcome; Cedric picks the Zendesk actions the ask needs. There is nothing to configure.
Connect for the whole workspace so the team shares it, or keep the connection personal. Two accounts are fine too; each gets a short name.
- 04
Let it become routine
Schedule the recurring version of the ask, and let Cedric fold Zendesk into bigger jobs that cross your other tools. Anything that would leave your workspace still comes back as a preview to approve first.
Better in company
A bug reported in Zendesk belongs in Linear or GitHub; Cedric can read the ticket, file the issue with the ticket linked, and tell the customer when the fix ships, each step on your yes.
Ticket volume and satisfaction ratings read well next to the account list in HubSpot, and a Google Sheets tab can hold the weekly numbers without anyone exporting.
Worth knowing
Zendesk comes from Cedric's catalog of 3,200+ apps. He works from what the Zendesk connection can read and do, the same list its card shows in your dashboard.
Public replies reach the customer. Sending a reply, closing a ticket or running a bulk update changes what customers see, so Cedric proposes the text and asks every time.
Zendesk's own rate limits apply. Heavy searching or listing can hit request limits, so a very large query is paged rather than pulled in one go.
The Zendesk connection sets the scope. Cedric sees what it grants. Access is logged, and you can revoke it from the dashboard at any time.
Nothing sends itself. An email, a post, a change to a record: anything with consequences comes back as a preview for a person to approve.
FAQ
Yes. Zendesk is one of the 3,200+ apps in Cedric's catalog. Connect it once from the dashboard, on Zendesk's own sign-in screen, and ask in plain words. Cedric picks the actions an ask needs from what the connection can read and do, with no fields to map.
No. Your triggers, automations and macros keep running. Cedric works on top of them from the conversation: he reads, drafts and updates tickets the way an agent with the same permissions would, and asks before any reply goes out.
Yes. He reads a ticket's full conversation history, public replies and private internal comments alike, and can add either kind. An internal comment stays internal; a public reply is proposed before it is sent.
Connect it for the whole workspace and everyone shares it, with one person authorising once. A connection you would rather not share, a personal inbox for instance, can stay personal to you.
Yes. Pick Read-only when you connect, or switch it later on the Integrations page. With write access, anything that changes or sends still waits for an approval.
Every workspace starts with 100,000 free credits (worth $50) on sign-up, no card. Plans start at $19 a month for the whole team, no seats. Each task uses credits in proportion to the work. See pricing.
Works well with Zendesk
IntercomCustomers looked up, conversations read and answered, tags and articles kept current, on your yes.
FreshdeskTickets listed, answered, assigned and reported on from the thread, every reply on your yes.
Help ScoutConversations found, read and answered across mailboxes, each reply on your yes.
ZoomMeetings scheduled, registrants handled, recordings and attendance pulled, on your yes.
Microsoft TeamsTeams channels read and posted to on your behalf, meetings scheduled, from wherever Cedric lives.
Google ChatGoogle Chat spaces read and posted to on your behalf, threads kept tidy, from wherever Cedric lives.
Connect Zendesk in a minute.
Ask what is open for one account, then see the reply he drafts.
100K credits ($50) on sign up. No card needed.