Intercom, from the conversation.
Ask about the customer, read the thread, draft the reply. Cedric proposes the message in Intercom and waits for your yes.
100K credits ($50) on sign up. No card needed.
- Intercom is where customers write in, and the first question is always who this is and what happened before.
- Ask in plain words: a contact by email or name, their profile and company, and the conversation history with who handled each one.
- Cedric drafts the reply, leaves an internal note for a teammate, or starts a new outbound message to a customer.
- Conversations can be assigned to a teammate or team, snoozed, closed or reopened, and tagged along with contacts and companies.
- Anything sent to a real customer waits for your yes, and Intercom's per-minute request limits apply.
What can an Intercom AI agent do?
The first thing a support conversation needs is context. An Intercom AI agent supplies it from the thread. Cedric searches and looks up contacts by email, name or other attributes and reads their profile, including the company they belong to and the other people linked to it. He reads the conversation history for a customer, with the messages, the internal notes and who handled each one, so the reply starts from what was already said.
Then he acts on the conversation. Cedric drafts a reply, leaves an internal note for a teammate, or starts a new outbound message to a customer. He assigns the conversation to a teammate or a team, snoozes it, closes it or reopens it, and applies or removes tags on conversations, contacts and companies, managing the tag list itself when a new one is needed. He lists teammates, teams and audience segments so work is routed to the right place. Every message to a customer is proposed first, which is what makes an operations assistant safe in a customer-facing inbox.
The records and the help center stay current the same way. Cedric creates and updates contacts and companies, custom attributes included, and creates, updates and publishes help-center articles or browses the existing collections to find the one to link. What he cannot reach: workspace billing and account settings are outside the connection, and Intercom's per-minute request limits apply as they would to any integration.
The returning customer
Who they are, what was said last time, and the reply.
Aisha Rahman9:14 AM
@Cedric who at Halden Group is writing about the SSO error, what did we tell them last time, and reply that the fix ships Thursday.
CedricAPP9:15 AM
The contact is Jonas Aalto, admin at Halden Group (Scale plan, 3 people linked to the company). One earlier conversation, 19 August, handled by Sam: the same SSO error, closed after a workaround. Draft reply: acknowledge the recurrence, say the permanent fix ships Thursday 10 September, and offer the workaround again until then. Proposed alongside: tag the conversation sso-fix and assign it to Sam.
Looked up
A contact by email, name or attribute, their company and linked people, and every conversation with who handled it.
Answered
A reply, an internal note or a new outbound message: drafted first, sent on your yes.
Routed
Assigned to a teammate or team, snoozed, closed or reopened, tagged, with the contact and company records kept current.
Connect Intercom in a minute
No setup project, no workflow builder, no field mapping. The flow is the same for every tool Cedric connects to.
- 01
Install Cedric where your team talks
One click. He joins your Slack like any other member, and everyone shares the same Cedric.
- 02
Connect Intercom from the dashboard
Open the Integrations page, pick Intercom and sign in on its own sign-in screen. Cedric never sees or stores your password, and you can revoke the connection in one click at any time.
Pick Read-only when you connect if you only want him reading. You can switch it later.
- 03
Ask in plain words
Back in the channel, try it: "what open conversations are unassigned right now?" You describe the outcome; Cedric picks the Intercom actions the ask needs. There is nothing to configure.
Connect for the whole workspace so the team shares it, or keep the connection personal. Two accounts are fine too; each gets a short name.
- 04
Let it become routine
Schedule the recurring version of the ask, and let Cedric fold Intercom into bigger jobs that cross your other tools. Anything that would leave your workspace still comes back as a preview to approve first.
Better in company
The customer in Intercom is also a deal in HubSpot and a subscription in Stripe. Cedric reads all three in one ask, so the reply knows the plan, the renewal date and the last invoice before it is drafted.
A bug that surfaces in a conversation can become an issue in Linear with the conversation linked, and the fix note can land in Notion for the rest of the team, each step on your yes.
Worth knowing
Intercom comes from Cedric's catalog of 3,200+ apps. He works from what the Intercom connection can read and do, the same list its card shows in your dashboard.
Messages reach real customers. A reply or a new outbound message is public-facing, so Cedric proposes the text and asks every time before he sends.
Billing and account settings stay in Intercom. The connection covers conversations, contacts, companies and articles, and Intercom limits its requests per minute.
The Intercom connection sets the scope. Cedric sees what it grants. Access is logged, and you can revoke it from the dashboard at any time.
Nothing sends itself. An email, a post, a change to a record: anything with consequences comes back as a preview for a person to approve.
FAQ
Yes. Intercom is one of the 3,200+ apps in Cedric's catalog. Connect it once from the dashboard, on Intercom's own sign-in screen, and ask in plain words. Cedric picks the actions an ask needs from what the connection can read and do, with no fields to map.
No. Your inbox rules and workflows keep running. Cedric works from the conversation on top of them: he reads, drafts, routes and tags the way a teammate with the same permissions would, and asks before any message goes to a customer.
Yes. He creates, updates and publishes help-center articles and browses the existing collections, so an answer written once in a reply can become the article the next customer finds. Publishing is proposed before it happens.
Connect it for the whole workspace and everyone shares it, with one person authorising once. A connection you would rather not share, a personal inbox for instance, can stay personal to you.
Yes. Pick Read-only when you connect, or switch it later on the Integrations page. With write access, anything that changes or sends still waits for an approval.
Every workspace starts with 100,000 free credits (worth $50) on sign-up, no card. Plans start at $19 a month for the whole team, no seats. Each task uses credits in proportion to the work. See pricing.
Works well with Intercom
FreshdeskTickets listed, answered, assigned and reported on from the thread, every reply on your yes.
Help ScoutConversations found, read and answered across mailboxes, each reply on your yes.
ZoomMeetings scheduled, registrants handled, recordings and attendance pulled, on your yes.
Microsoft TeamsTeams channels read and posted to on your behalf, meetings scheduled, from wherever Cedric lives.
Google ChatGoogle Chat spaces read and posted to on your behalf, threads kept tidy, from wherever Cedric lives.
TwilioTexts sent, deliveries checked, calls reviewed, numbers managed from the thread, on your yes.
Connect Intercom in a minute.
Ask what is unassigned right now, then see the reply he drafts for one of them.
100K credits ($50) on sign up. No card needed.